If you wish to return or exchange an item, you must do so within 28 working days of the purchase date. Any items that are being returned or exchanged must be in their original condition and packaging (i.e. loose leaf planners must have plastic shrink wrapping intact).
*Any returns or exchanges that are due to change of mind or customer order error must be returned to us at the cost of the purchaser.
Any returns or exchanges that are due to the fault of Createl Publishing, such as an incorrect or faulty item being sent, may be returned to us via our Reply Paid address.
All items being returned must have enclosed a tax invoice as proof of purchase, and we must be notified via phone or email the reason for the return.
*As our products are dated ‘Change of Mind Returns’ can only be returned during the dated product’s season which begins in August and end in February of the following year.
Ph. 03 9336 0800 Email: firstname.lastname@example.org