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Terms & Conditions Of Trade


All prices and terms are subject to change without notice. Goods will be invoiced at prices prevailing at the time of shipment.

CREATEL PRODUCTIONS PTY LTD reserves the right at all times to suspend the supply of goods or services on credit without having to give reasons for its actions.

All deliveries other than F.I.S. are forwarded at the consignee’s risk.

Title in any products sold by CREATEL PRODUCTIONS PTY LTD shall pass to the customer upon payment in full of the invoice for same and CREATEL PRODUCTIONS PTY LTD shall be entitled to an unpaid vendor’s lien on the goods until payment is received.


FAULTY GOODS OR SHORT SUPPLY: In the event of goods being received that are found to be faulty or in the event of a shipping error, advice from clients is required within seven (7) days from receipt of goods. Where necessary, CREATEL PRODUCTIONS PTY LTD will replace the goods promptly.

OUT OF STOCK: Unless advice is received to the contrary, orders received for items which are ‘out of stock’ will NOT be placed on ‘back order’.

TERMS OF PAYMENT: Unless otherwise agreed in writing, payment of goods shall be made within 30 days of the end of the month in which the goods were invoiced. The customer will pay any cost incurred by action taken to recover monies due for payment.

PAYMENT TYPES: Accepted online payment methods are Visa, MasterCard and PayPal. School accounts can be paid by credit card, cheque or direct deposit into our account. All transactions are in AUD (Australian Dollars) and include GST.